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Hostage at the Table: How Leaders Can Overcome Conflict, Influence Others, and Raise Performance |
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Contents |
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Foreword |
11 |
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Preface |
15 |
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Chapter 1: Are You Being Held Hostage Without Knowing It? |
23 |
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Controlling Our Brain Is Essential |
26 |
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Powerlessness Is Poison |
28 |
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The Stockholm Syndrome and Hostage Mentality |
33 |
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Bonding Is the Antidote |
36 |
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Summary |
39 |
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Chapter 2: Finding Freedom Through Your Mind’s Eye |
41 |
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Focusing with the Mind’s Eye |
44 |
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Understanding the Mind’s Eye of Another Person |
46 |
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The Power of a State of Mind |
47 |
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Influencing Inner States and Outer States |
49 |
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The Self-Fulfilling Prophecy and the Mind’s Eye |
51 |
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Seeing with the Mind’s Eye |
54 |
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Summary |
57 |
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Chapter 3: The Potential of the Bonding Cycle |
59 |
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The Bonding Cycle |
62 |
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Attachment and Bonding |
66 |
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Separation and Grief |
69 |
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The Eight Stages of Grief |
71 |
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The Seven Manifestations of Broken Bonding |
78 |
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Bonding and Change |
85 |
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Summary |
86 |
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Chapter 4: The Strength of a Secure Base |
88 |
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How Secure Bases Influence the Mind’s Eye |
99 |
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People as Secure Bases |
101 |
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The Mother Figure as Secure Base |
102 |
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The Father Figure as Secure Base |
104 |
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Goals as Secure Bases |
106 |
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Fear of Failure and Fear of Success |
107 |
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High Self-Esteem and Secure Bases |
109 |
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Secure Bases and Resilience |
110 |
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When a Secure Base Is Missing |
112 |
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Styles of Attachment and Bonding |
113 |
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Summary |
119 |
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Chapter 5: The Art of Conflict Management |
121 |
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The Nature and Roots of Conflict |
124 |
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Violence as an Extreme Response to Loss |
127 |
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“Put the Fish on the Table” |
130 |
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Sources of Conflict |
132 |
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The Dynamics of a Healthy Relationship |
134 |
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Conflict of Interests Versus Conflict of Needs |
137 |
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Resolving Conflict |
138 |
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Applying Conflict Resolution Techniques in Business |
141 |
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Summary |
143 |
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Chapter 6: Effective Dialogue |
145 |
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Seeking a Greater Truth Through Dialogue |
147 |
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Internal and External Dialogue |
151 |
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Blocks to Dialogue |
154 |
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Tools to Remove Blocks to Dialogue |
159 |
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Principles of Dialogue |
161 |
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The Art of Listening |
162 |
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The Impact of Dialogue on Health |
164 |
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Summary |
168 |
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Chapter 7: The Power of Negotiation |
171 |
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Ten Steps in the Negotiation Process |
174 |
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Taking a Positive Approach to Negotiation |
177 |
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Apply the Law of Reciprocity and Concession Making |
186 |
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The Impact of Influence and the Power of Persuasion |
190 |
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Exercising Informal Authority |
191 |
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Sell the Benefits of Pain |
194 |
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Summary |
196 |
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Chapter 8: Mastering Our Emotions |
198 |
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How Emotions Work |
200 |
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Five Stages of Emotion |
202 |
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Five Patterns of Emotions |
206 |
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Motivation |
212 |
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The Value of Emotional Intelligence in Business |
214 |
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The Impact of Emotions on Mood |
216 |
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Dealing with Emotions |
216 |
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Three Simple Tools to Deescalate Emotions |
219 |
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The Amygdala Hijack |
221 |
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Summary |
223 |
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Chapter 9: Living with a Hostage-Free State of Mind |
226 |
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High Self-Esteem |
229 |
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Low Self-Esteem |
230 |
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Boosting Self-Esteem |
231 |
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Empowered Humility |
233 |
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Helping Ourselves and Others Through Continuous Lifelong Learning |
235 |
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Finding Freedom Through Choice |
239 |
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Living in Flow |
241 |
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Summary |
243 |
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Notes |
247 |
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Acknowledgments |
257 |
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The Author |
261 |
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Index |
263 |
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