ENTERPRISE DASHBOARDS	5
	CONTENTS	9
	PREFACE	11
	MY BRIEF BACKGROUND	14
	WHO IS IMPLEMENTING ENTERPRISE DASHBOARDS?	14
	ACKNOWLEDGMENTS	17
	ABOUT THE CONTRIBUTORS	19
	David Lewis, ING DIRECT	19
	Jeff Nash, DaimlerChrysler Corporation	19
	Jonathan Rothman, Emergency Medical Associates ( EMA)	20
	Part I: DASHBOARD EXECUTION	21
	Chapter 1: BUSINESS CASE FOR ENTERPRISE DASHBOARDS	23
	INSPIRATION FROM AN AIRCRAFT	25
	ELEMENTS FOR AN ENTERPRISE DASHBOARD	27
	RULES OF GOOD SOFTWARE STILL APPLY	29
	COMMON MISPERCEPTIONS ABOUT DASHBOARDS	30
	DEFINITIONS FOR FUTURE REFERENCE	32
	DIFFERENCE BETWEEN PORTAL AND DASHBOARD	32
	ENDNOTES	33
	Chapter 2: DASHBOARDING PROCESS	35
	WHAT INFORMATION?	35
	DEFINING THE KEY PERFORMANCE INDICATORS	37
	DEFINING THE KPI THRESHOLDS	46
	DEFINING THE ALERTS	48
	DEFINING HIERARCHIES	49
	Chapter 3: THE AUDIENCE	55
	USER GROUPS AND HIERARCHIES	55
	PRIVILEGE DOMAIN	58
	CONTENT DOMAIN	60
	ENDNOTE	63
	Chapter 4: PRESENTATION	65
	DASHBOARD DESIGN	65
	DASHBOARD LAYOUT	70
	DASHBOARD NAVIGATION	74
	Chapter 5: DASHBOARD ALERTS	79
	RULES	80
	ACTIONS	83
	RECIPIENTS	85
	USER HANDLING	86
	COLLABORATION	87
	ENDNOTE	87
	Chapter 6: STORYBOARDING	89
	SCENARIO 1	90
	SCENARIO 2	98
	Chapter 7: PROJECT PLANNING BRANDING	107
	PROJECT MILESTONES	109
	PREREQUISITE	110
	PROJECT MANAGEMENT	110
	USER TRAINING	112
	BRANDING	112
	Part II: DASHBOARD TYPES	115
	Chapter 8: DASHBOARD CATEGORIES	117
	ENTERPRISE PERFORMANCE DASHBOARDS	117
	DIVISIONAL DASHBOARDS	121
	PROCESS/ACTIVITY MONITORING DASHBOARDS	123
	APPLICATION DASHBOARDS	125
	CUSTOMER DASHBOARDS	127
	VENDOR DASHBOARDS	129
	ENDNOTES	131
	Chapter 9: DIVISIONAL DASHBOARDS	133
	SALES	134
	MARKETING	141
	FINANCE	145
	SUPPLY CHAIN	147
	CUSTOMER SERVICE	151
	HUMAN RESOURCES	152
	MANUFACTURING	154
	OPERATIONS MANAGEMENT	157
	QUALITY CONTROL	160
	PURCHASING	162
	Part III: DASHBOARD SOFTWARE ASSESSMENT	165
	Chapter 10: SOFTWARE FEATURES	167
	END-USER EXPERIENCE	169
	USER MANAGEMENT	171
	DRILL-DOWN	172
	REPORTING	174
	DATA CONNECTIVITY	175
	ALERTS	176
	VISUALIZATION	177
	COLLABORATION	178
	SYSTEM REQUIREMENTS	179
	IMAGE CAPTURING AND PRINTOUT	180
	COMPREHENSIVE EVALUATION	181
	Chapter 11: SOFTWARE ACQUISITION ROI	185
	BUILD VERSUS BUY	185
	SOFTWARE EVALUATION	186
	COST FACTORS	188
	ROI FACTORS	192
	Part IV: CASE STUDIES	195
	Chapter 12: DAIMLERCHRYSLER SALES MARKETING DASHBOARD	197
	BUSINESS DRIVERS FOR DASHBOARDS	197
	SOLUTION	198
	VENDOR SELECTION	198
	IMPLEMENTATION	204
	EARLY USER REACTION	205
	LESSONS LEARNED	205
	THOUGHTS FOR THE FUTURE	205
	Chapter 13: ING DIRECT EXECUTIVE DASHBOARD	207
	BUSINESS DRIVERS FOR DASHBOARDS	207
	VENDOR SELECTION	209
	IMPLEMENTATION	211
	EARLY USER REACTION	211
	LESSONS LEARNED	212
	THOUGHTS FOR THE FUTURE	213
	Chapter 14: DASHBOARD IN HEALTH CARE (EMERGENCY MEDICAL ASSOCIATES)	217
	BUSINESS DRIVERS FOR DASHBOARDS	218
	VENDOR SELECTION	219
	IMPLEMENTATION	223
	EARLY USER REACTION	224
	LESSONS LEARNED	228
	THOUGHTS FOR THE FUTURE	228
	INDEX	229