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Online Recruiting and Selection: Innovations in Talent Acquisition |
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Contents |
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Series Editor’s Preface |
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About the Authors |
14 |
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Preface |
15 |
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Part I: The Context for Online Talent Acquisition |
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Chapter 1: The Context and Business Case for Technology-Based Recruitment and Selection |
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Driving Factors: A Brief History of HR Technology Tools |
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The Labor Market Context: “We Need Good People!” |
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The Business Landscape: Shape Up or Ship Out |
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Growth of the Internet |
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Science-Based Selection Methods |
30 |
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The Human Resources Challenge: Better, Faster, Cheaper … and More Strategic |
31 |
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Efficiency and Speed |
31 |
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Insight and Predictive Accuracy |
32 |
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Strategic Impact |
33 |
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Chapter 2: The Technology Landscape |
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Mainframes, PCs, and Client–Server Computer Architecture |
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The Internet Changes Everything |
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The Pressure to Integrate |
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New Integration Facilitators |
42 |
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The Next New Paradigm |
43 |
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Software Delivery Models in Transition |
45 |
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Behind the Firewall |
45 |
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Application Service Provider (ASP) |
46 |
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Software as a Service (SaaS) |
46 |
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Technology Trends and Software Users and Buyers |
46 |
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Customization versus Configuration |
47 |
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Software Maintenance |
47 |
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Further Reading |
49 |
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Chapter 3: Foundations for Online Assessment |
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The Role of Professionally Developed Assessments |
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Effective Selection of People into Organizations: Value and Risk |
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Purpose of Assessment |
53 |
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The Value of Assessment – Organizations Have Much to Gain (or Lose) |
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Assessment Risks |
55 |
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Essential Measurement Concepts |
56 |
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Validity |
56 |
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Reliability |
60 |
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Types of Measurement Error |
61 |
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Measuring Reliability |
62 |
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Score Interpretation |
63 |
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Professional Practice Standards and Legal Considerations |
66 |
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Professional Standards and Principles |
66 |
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Fair Employment Laws |
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Federal Guidelines on Testing and Recruitment |
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Chapter 4: Building the System: Models for the Design of Online Recruiting and Testing Systems |
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Typical Recruitment and Selection Steps and Website Components |
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Attracting Candidates through a Careers Site |
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Describing Jobs and Careers |
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Collecting Personal Information |
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Screening |
75 |
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Testing |
76 |
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Simulation-Based Assessment |
76 |
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Interviewing |
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The Hiring Decision and Beyond |
78 |
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Tracking Tools |
79 |
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Assembling the System |
80 |
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Need for Insight |
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Need to Cast a Wide Recruiting Net |
81 |
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Need for Speed |
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Candidate Commitment |
81 |
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Managing the System |
82 |
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Part II: Designing and Implementing Online Staffing Systems |
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Chapter 5: Designing Online Recruiting and Screening Websites |
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Talent Acquisition: Two Disciplines |
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Tools to Support Recruitment |
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Tools to Support Screening and Selection |
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Designing Internet Recruiting Sites |
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Common Recruiting Site Components |
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Employer Overview |
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Job Information |
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Profile Matching |
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Apply Now |
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Designing Online Screening Tools |
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Resume-Centric Applicant Screening |
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Questionnaire-Based Applicant Screening |
100 |
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Common Risks Associated with Online Screening |
101 |
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Defining Basic Qualifications |
103 |
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Critical Issues to Resolve |
104 |
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When is a Job Seeker an Applicant? |
104 |
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How Detailed Should the Screening Process be? |
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How Should Applicants be Progressed through the Selection Process? |
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Summary |
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Chapter 6: Deploying Automated Tests |
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Types of Assessment Tools |
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Assessment Content – More Than Meets the Eye |
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Assessment Format – Something Old, Something New |
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Considerations for Using Different Types of Assessments |
114 |
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Purpose of Assessment |
115 |
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Program Size |
115 |
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Job Type and Level |
116 |
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Validation Requirements |
116 |
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Legal Defensibility |
117 |
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Resource Planning |
118 |
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Technology Considerations for Online Assessment |
118 |
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Presentation of Item Content |
119 |
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Navigation Features and Functions |
119 |
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Examinee Instructions |
120 |
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Testing Time |
120 |
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Security |
120 |
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Critical Issues to Resolve |
121 |
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Chapter 7: Tracking Tools for Staffing Managers and Recruiters |
123 |
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Information for Recruiters |
125 |
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Managing Job Requisitions |
125 |
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Managing Candidates |
127 |
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Information for Hiring Managers |
128 |
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Information for HR Specialists |
129 |
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Critical Issues to Resolve |
130 |
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Integration with the ATS |
130 |
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Data Storage, Reporting, and Archiving |
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ATS Customization vs. Configuration |
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Chapter 8: Systems Design and Integration |
135 |
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Key Elements for System Design |
137 |
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Design Elements |
137 |
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Integration Concepts and Approaches |
140 |
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Linking Processes – Exchanging Instructions between Systems |
141 |
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Linking Data – Exchanging Information between Systems |
144 |
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Critical Issues to Resolve |
146 |
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Part III: Consequences and Issues Associated with Online Deployment |
149 |
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Chapter 9: Managing the Environment |
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Ensuring Quality in the Deployment of Online Staffing Systems |
152 |
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Issues and Challenges |
153 |
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Proctored vs. Unproctored Administration |
154 |
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Test Environment Issues |
156 |
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Technology Issues |
157 |
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Security Issues |
158 |
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Cheating |
158 |
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Unqualified Applicants |
160 |
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Access to Technology |
160 |
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The Candidate Experience |
161 |
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Strategies for Managing Online Assessment Systems |
162 |
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Summary |
162 |
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Chapter 10: Cross-Cultural Deployment |
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Adapting Talent Assessment Programs across Cultures |
168 |
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Issues and Challenges |
170 |
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Administrative Considerations |
170 |
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Measurement Quality Concerns |
172 |
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Professional Challenges |
176 |
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Technology Challenges |
177 |
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Strategies for Cross-Cultural Deployment |
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Summary |
179 |
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Chapter 11: Candidate Privacy and Data Security |
181 |
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European Data Protection Rules: A Foundational Framework |
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Design Considerations for Data and Privacy Protection |
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Notice |
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Choice |
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Onward Transfer |
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Access |
186 |
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Security |
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Data Integrity |
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Enforcement |
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Other Privacy Rules |
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Fundamentals of Internet Data Security |
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Password Protection |
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Role-Based Security |
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History and Log Files |
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Encryption |
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Additional Security Considerations |
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Chapter 12: Conclusion: The (Possible) Future of Automated Staffing |
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Talent Supply-Chain Management |
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Evidence-Based Management |
195 |
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Network Organizations and Social Software |
196 |
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Self-Service HR |
198 |
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New Technologies to Drive Efficiency, Realism, Interest, and Engagement |
199 |
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Concluding Thoughts |
200 |
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Appendix: Assessment Fundamentals |
201 |
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Criterion-Related Validation |
201 |
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Content Validation |
204 |
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Reliability Indices |
205 |
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Measurement Scales |
207 |
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Fairness in Testing |
208 |
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Differential Prediction Analysis |
209 |
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Adverse Impact Analysis |
210 |
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Selected References for Further Reading |
211 |
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Notes |
213 |
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Name Index |
221 |
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Subject Index |
223 |
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