Dedication	6
	Preface	8
	Acknowledgments	10
	Contents	12
	Contributors	14
	Chapter 1Institutional Trust: An Introduction	15
	Institutional Trust: An Introduction	15
	Trusting an Institution	15
	Disciplinary and Semantic Considerations	19
	Overview of the Book	21
	References	23
	Chapter 2Would Trust by Any Other Name Smell as Sweet? Reflections on the Meanings and Uses of Trust Across Disciplines and Context	26
	Introduction	26
	Definitions of Trust	26
	Differentiating Antecedents and Trust	28
	Distrust	29
	Trust by Other Names	29
	Cooperation	30
	Predictability	30
	Confidence	30
	Legitimacy	30
	Swift Trust	32
	Faith	32
	Other Implications of Our Conceptualization of Trust	32
	Trust Is Not Reciprocal	32
	Trust Is Domain Specific	33
	Different Weighting of Trustworthiness Factors	33
	Individual Differences	34
	Cross-Cultural Differences	34
	Difference in Role and Perspective	34
	Understanding Trust Repair	34
	Institutional Trust	35
	Trust Is Giving Up Control	35
	Trust Across Disciplines	36
	Accounting and Financial Institutions	36
	Operations Research	37
	Trust, Risk, and Control Systems	38
	Online Marketing and Retailing	39
	Definitions of Online-Trust	39
	Trust and Risk in Online Retailing	41
	Politics and Government	43
	Discussion and Conclusions	44
	References	45
	Chapter 3Trust as a Leap of Hope for Transaction Value: A Two-Way Street Above and Beyond Trust Propensity and Expected Trustworthiness	49
	The Underlying Roots of the Core Problems in Trust Research	50
	The Emerging Solutions to the Core Problems in Trust Research	54
	Future Agenda for Trust Research	58
	References	63
	Chapter 4Creating Legitimacy: The Interrelated Roles of Justice and Trust	66
	Introduction: Forms of Glue	66
	Conceptualizing Legitimacy	69
	Justice and Legitimacy Models	71
	Conceptualizing Justice	71
	Identity- and Resource-Based Models of Legitimacy	72
	Procedural Justice Identity-Based Model	72
	Distributive Justice Resource-Based Model	74
	Bringing in Trust Considerations	77
	Adopting a Working Definition of Trust	77
	Development of Trust in Authority/Subordinate Relationships	78
	Contextual Factors Affecting the Role of Trust and Justice in the Development of Legitimacy	80
	Power Inequality and Leadership Dynamics	80
	Intergroup Dynamics	82
	Beyond the Perceiver: Impact of the Social Context	84
	Conclusion: Trust Connections and Directions	86
	References	88
	Chapter 5Legitimacy Is for Losers: The Interconnections of Institutional Legitimacy, Performance Evaluations, and the Symbols of Judicial Authority	92
	The Specific Support – Diffuse Support Linkage	94
	Reconsidering the Bartels and Johnston Data	99
	Gibson and Nelson on the Legitimacy of Losers	103
	Reconsidering the Obamacare Ruling	104
	Adding Winners and Losers to the Analysis	107
	Multivariate Analysis	114
	The Role of Symbols in Mitigating the Impact of Policy Disappointment	117
	Concluding Thoughts	123
	References	124
	Cases	127
	Chapter 6Who Trusts the Trial Courts, To What Extent, and Why?	128
	The Case for Trial Court Exceptionalism	129
	Trial Courts Are Locally Organized	129
	The Mass Media and the Public Image of Trial Courts	131
	Direct Trial Court Experience	135
	At the Confluence of Localism, Media-Imagery, and Direct Experience	137
	Data and Dependent Variables	138
	The Three Questions	140
	Who Trusts the Courts and To What Extent?	140
	Why Do People Trust (or Not Trust) Trial Courts?	142
	Digging Deeper into the Meaning of Experience	145
	Being a Juror	146
	Being a Resident in an Area Served by a Community Court	147
	Being an Offender in a Problem-Solving Court	148
	Insights from the Study of Trust in the Police	149
	Conclusion: The Devil Is in the Details	150
	References	152
	Chapter 7On the Dual Motivational Force of Legitimate Authority	156
	Introduction	156
	Psychological Jurisprudence and the Duty to Obey	158
	A Philosophical Question	158
	An Empirical Question	158
	Lessons for Policy	159
	Expanding the Definition and Motivating Power of Legitimacy	160
	Study Objectives	162
	A Study of People’s Willingness to Comply with Traffic Laws	165
	Data	165
	Measures	166
	Results	167
	Conclusions	169
	Limitations of the Research	172
	Final Thoughts on Legal Socialization	173
	References	174
	Chapter 8Political Trust in Polarized Times	178
	Understanding Political Trust	180
	Polarization and Its Impact on Political Trust	184
	Consequences of Political Trust in an Era of Polarization	188
	Policy Outcomes	189
	Support for Democratic Processes	191
	Conclusion	194
	Appendix	196
	American National Election Studies Surveys	196
	Vilification Survey	197
	References	198
	Chapter 9The Epistemic Contract: Fostering an Appropriate Level of Public Trust in Experts	202
	Do Citizens Trust Experts?	204
	What Do Citizens Want from Experts?	207
	Accuracy, Confidence, and Calibration	209
	Confidence and Calibration as Persuasive Cues	213
	Biased Assimilation, Naïve Realism, and Attitude Attribution	216
	A Normative Perspective: The Epistemic Contract	218
	Facilitating an Appropriate Level of Trust in Experts	219
	Conclusion	221
	References	222
	Index	226