Leading Culture Change in Global Organizations	7
	Contents	9
	Foreword	11
	Preface	15
	Chapter 1 Building a High-Performance Business Culture	19
	What Is Corporate Culture? Why Is It Important?	21
	How Corporate Culture Impacts Business Performance	24
	Some Real Examples	28
	IKEA: Mission Grows Out of Core Beliefs and Assumptions	28
	Apple: Adaptability Leads the Marketplace into the Future	30
	Ritz-Carlton Hotels: Involvement Creates Capacity	32
	Toyota: Consistency Is the Foundation for Quality	34
	Leading Culture Change in Global Organizations	36
	The Plan for This Book	40
	Chapter 2 Supporting the Front Line	43
	Making the Front Line the Foundation of Your Strategy	45
	Tracking the Progress	47
	The Hard Work Pays Off	53
	Lessons for Leaders	56
	Lead with a Personal Touch, But Follow Up with Structure	56
	We Are All in the Service Business	58
	What You Keep Is as Important as What You Change	59
	Strategies for Supporting the Front Line: Beyond Domino’s	60
	Support Is Strategic: Mickey Mouse Versus the Street Sweepers	62
	Know More, Care More, and Contribute More	64
	Chapter 3 Creating Strategic Alignment	67
	Culture Eats Strategy for Lunch!	68
	It Takes Time to Implement a New Strategy	69
	Successful Culture Change Impacts Everyone in the Organization	74
	Lessons for Leaders	80
	The Muddle Is in the Middle	82
	Simplicity Is Sexy	83
	Deciding Who to Trust	83
	A Successful Transformation Has an Impact on Everyone	84
	Creating Strategic Alignment: Beyond DeutscheTech and Swiss Re	85
	The Cycle of Strategy Formulation and Implementation	86
	Mobilizing Mindset	87
	Chapter 4 Creating One Culture Out of Many	89
	E Pluribus Unum	90
	History Has Its Own Logic	91
	Tracking the Transformation	92
	Developing One Strategy	95
	Communicating One Message	96
	Creating One Corporate Center	97
	Creating One Board	97
	Creating One Team	98
	Creating One Leadership Development Process	98
	Tracking the Transformation	99
	Lessons for Leaders	101
	Create a Common Governance Structure	101
	Engage the Leaders in Building a Common Strategy	102
	Build Cross-Business Capability	103
	Make Quick Decisions About Managers Who Aren’t Aligned	103
	Creating One Culture Out of Many: Beyond Polar Bank	104
	Creating an Integration Plan	104
	Chapter 5 Exporting Culture Change	109
	Can Culture Change Be Exported?	110
	Transformation and Turnaround	111
	Tracking the Progress	112
	Involvement Meetings	112
	Business Teams	115
	Be Careful What You Wish For	117
	Lessons for Leaders	125
	Do What You Know Best	126
	But Adapt as You Go	126
	Exporting Culture Change: Beyond GT Automotive	127
	Which Is Stronger: National Culture or Organizational Culture?	127
	Clear Direction Makes All the Difference	129
	Chapter 6 Building a Global Business in an Emerging Market	131
	Building a Business in an Emerging Market	132
	Leading with a Vision	133
	Building the Management Team	134
	A Vision-Led Strategy	135
	Tracking the Progress	136
	One Culture? Or Three?	139
	Quality Improvement or New Product Development?	142
	Toward a Global Strategy	143
	Lessons for Leaders	144
	Vision Wins Again	144
	Organizational Subcultures Are Everywhere	145
	Acquiring a ‘‘Competitor’’	146
	Building a Global Business in an Emerging Market: Beyond GE Healthcare	147
	The Theory of Globalization: From the Past to the Future	147
	Culture as a Competitive Advantage	149
	Chapter 7 Building a Global Business from an Emerging Market	151
	Becoming a Global Challenger	153
	Getting the Brazilian Business in Order	154
	Becoming an Internationally Diversified Company	156
	Going Global	159
	Lessons for Leaders	166
	First, Put Your Own House in Order	166
	The Balance Between Professionalism and Empowerment	167
	Building a Global Business from an Emerging Market: Beyond Vale	168
	Chapter 8 Building for the Future: Trading Old Habits for New	171
	Trading Old Habits for New	172
	A Framework for Leading Culture Change	175
	Bad Old Habits: Time to Unlearn and Leave Behind!	176
	Good Old Habits: Time to Preserve and Strengthen!	179
	Good New Habits: Time to Invent and Perfect!	182
	Bad New Habits: Time to Rethink and Try Again!	185
	Understanding the Importance of Routines	187
	Tracking Our Progress	188
	Building for the Future	189
	Appendix Denison Organizational Culture Survey: Overview and Resource Guide	191
	Notes	213
	Acknowledgments	223
	The Authors	227
	Index	229