Cover	1
	Tools for Project Management, Workshops and Consulting	4
	Brief contents / Overview of tools	6
	Application areas of each tool	9
	Foreword	13
	Preface	14
	Table of contents	16
	1 Introduction to the concept and application of this book	21
	1.1 Structure of this book	21
	1.2 How to use the book	21
	1.3 The target audience of this book	22
	1.4 The scope of this book	23
	1.5 Skills and competencies for your personal development	23
	1.6 Clarification on methodologies, models, tools and techniques	25
	2 Problem solving approach and application	27
	2.1 Problem solving	27
	2.1.1 Different problem solving processes and approaches	28
	2.1.2 The problem solving process used in this book	29
	2.1.3 Mental thinking levels during problem solving	33
	2.1.4 The author’s assumptions	34
	2.1.5 Macro logic project cycle – micro logic problem solving cycle	36
	2.2 Categories of tools	38
	2.3 How to select the right tool	43
	2.3.1 Overview of tools (A)	44
	2.3.2 Where ‘in’ the problem solving process am I? (B)	45
	2.3.3 Checklist for problem solving processes to identify required tool (C)	45
	2.3.4 What is the right category? (D)	45
	2.3.5 How to compile the shopping list (scenario for workshop, E)	45
	3 Diagnosis	48
	3.1 Definition of a situation/problem	48
	3.1.1 Problem definition	51
	3.1.2 Problem tree	57
	3.1.3 Reverse the problem	61
	3.1.4 Hypotheses	62
	3.1.5 Hypothesis tree	64
	3.1.6 Competing hypothesis (N)	67
	3.1.7 Issue tree	68
	3.1.8 Influence matrix	71
	3.1.9 Fishbone or Cause-effect tool	73
	3.1.10 Black box	75
	3.1.11 IS – IS NOT	78
	3.1.12 Stakeholder analysis	80
	3.1.13 Stakeholder map	85
	3.1.14 Stakeholder expectation management	88
	3.1.15 Stakeholder influence matrix	90
	3.1.16 Stakeholder accordion	92
	3.1.17 Stakeholder swapping	94
	3.1.18 Context diagram tool	96
	3.1.19 Silo view tool	100
	3.1.20 Helicoptering	102
	3.1.21 Mind map	103
	3.2 Information gathering	105
	3.2.1 Information gathering plan	111
	3.2.2 Interview (unstructured)	112
	3.2.3 Tripod (mixed)	114
	3.2.4 Octagon	115
	3.2.5 Focus groups (unstructured)	116
	3.2.6 Questionnaire (structured)	118
	3.2.7 Survey/field study – dipstick	120
	3.2.8 Direct observation (DILO = day in the life of)	122
	3.2.9 Delphi or expert panel	124
	3.2.10 Desk research/database research	124
	3.2.11 5 Whys	126
	3.2.12 Climate assessment (structured)	126
	3.3 Creativity	130
	3.3.1 Brainstorming	131
	3.3.2 Cardstorming tool	133
	3.3.3 6-3-5 tool	135
	3.3.4 Nyaka (defect analysis)	136
	3.3.5 Bionic	137
	3.3.6 Attribute listing	138
	3.3.7 Morphological matrix	139
	3.3.8 Merlin technique/Osborn checklist	140
	3.3.9 Lotus blossom	144
	3.3.10 Irritating words	145
	3.3.11 Mental provocation	147
	3.3.12 Introduction to alternative creativity tools	148
	3.4 Information consolidation	149
	3.4.1 Consolidation of qualitative and quantitative information	149
	3.4.2 Pareto (80:20)	151
	3.4.3 ABC tool	154
	3.4.4 Information matrix	156
	3.4.5 Card sorting	158
	3.4.6 Affinity diagram tool	159
	3.4.7 Venn diagram	161
	3.4.8 Force field	163
	4 Goals and objectives setting	166
	4.1 Goal-setting criteria	167
	4.2 Objectives tree	168
	4.3 Goal hierarchy	170
	4.4 Charter	173
	4.5 Goal catalogue	175
	4.6 SMART goals	177
	4.7 Goal grid	179
	4.8 Well-defined outcomes	180
	4.9 3 P statements	182
	4.10 SNAP	183
	5 Analysis	186
	5.1 Organisational analysis	189
	5.1.1 Organisational structure	191
	5.1.2 Diamond grading tool	196
	5.1.3 Org structure versus process	197
	5.1.4 Span of control	199
	5.1.5 Organisational assessment	201
	5.1.6 Powergram	202
	5.2 Technical analysis (system, process, data, technology)	205
	5.2.1 Architectural decomposition view	205
	5.2.2 Logical data relationship	207
	5.2.3 Functional decomposition	209
	5.2.4 Process analysis	210
	5.2.5 Entity relationship diagram	214
	5.2.6 Technology and systems landscape	216
	5.2.7 Requirements catalogue	218
	5.2.8 Logical and functional system modelling	220
	5.3 Strategic analysis	222
	5.3.1 Value chain analysis	223
	5.3.2 Critical success factor (CSF)	227
	5.3.3 SWOT and TOWS	231
	5.3.4 Life cycle	238
	5.3.5 5 Forces	243
	5.3.6 Competitor analysis	247
	5.3.7 Environmental analysis (PEST)	251
	5.3.8 Strategic market group	253
	5.3.9 Customer segmentation	257
	5.3.10 Strategic development	260
	5.3.11 Business matrix	261
	5.3.12 Product/market mix	265
	5.3.13 Strategic development options	269
	5.3.14 Strategy matrix	274
	6 Decision making (incl. evaluation, prioritisation)	277
	6.1 Introduction to decision making	278
	6.1.1 Decision making process steps	280
	6.1.2 Selection table for decision making tools	280
	6.2 Decision tree	282
	6.3 Perspectives3	284
	6.4 Argument balance	285
	6.5 Polarities tool	287
	6.6 Swap sorting tool	288
	6.7 Pair ranking	289
	6.8 Nominal group tool	291
	6.9 100 Points	292
	6.10 Utility analysis	293
	6.11 Cartesian coordinates	295
	6.12 Cross of beliefs	297
	6.13 Vroom Yetton	298
	6.14 Risk analysis	300
	6.15 Prioritisation matrices	306
	7 Project management tools	311
	7.1 Project management – activities, processes and tools	312
	7.1.1 Key project management activities and tools	312
	7.1.2 Brief glossary of key project management terms	312
	7.1.3 Warning sign of project risks	317
	7.2 Project contract	319
	7.3 LogFrame	322
	7.4 Project roadmap/programme	328
	7.5 Work breakdown structure	330
	7.6 Gantt chart	334
	7.7 Project work plan	335
	7.8 Project environment analysis	336
	7.9 Project structure	338
	7.10 Project management roles and responsibilities	340
	7.11 Project communication plan	343
	7.12 Accountability matrix (CIDA)	347
	7.13 Stakeholder communication	349
	7.14 Workshop guideline	351
	7.15 Expectation review tool	353
	7.16 Booz ball evaluation	354
	7.17 Six thinking hats	355
	7.18 Action steps and reviews	356
	7.19 Project management skills radar	358
	8 Annex A – Check Questions	361
	8.1 Check questions for a project start	361
	8.2 Check questions to review ideas and qualitative information	362
	8.3 Check questions to define the current situation – diagnostic	362
	8.4 Check questions to define goals and objectives	363
	8.5 Check questions during an analysis	364
	8.6 Check questions during decision making	365
	8.7 Check questions for the project initiation phase	366
	9 Annex B – Scenarios and tool lists	367
	9.1 Author’s top 10 tools	367
	9.2 Scenario: Good practice for project and problem definition	367
	9.3 Project planning and definition	369
	9.4 Strategic analysis	370
	9.5 Org analysis and org design	371
	9.6 Organisational restructuring	372
	9.7 Feasibility study	372
	9.8 System development	373
	9.9 Strategy workshop	374
	9.10 Business process improvements	375
	Bibliography	376
	Application areas of each tool (in alphabetic order)	380